Frequently Asked Questions (FAQ)
1. How do I place an order on ourstore.tech?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
2. What payment methods do you accept?
We accept secure online payments through bank transfer.
3. Can I cancel or change my order after placing it?
- You may cancel your order within 12 hours of placing it, or before it has been dispatched.
- Once shipped, orders cannot be canceled but may be eligible for returns (see our Cancellation & Return Policy).
4. How do I know if my order was successful?
After placing an order, you will receive a confirmation email or WhatsApp message with your order details.
5. How long will delivery take?
Delivery times depend on your location and the product type. Generally, orders are delivered within 3–7 business days. Customized or special items may take longer.
6. Do you offer international shipping?
Currently, we [do/do not] ship internationally.
7. How much does shipping cost?
Shipping charges (if any) will be displayed at checkout before you confirm your order. We occasionally offer free shipping promotions.
8. Can I track my order?
Yes, once your order is shipped, you will receive a tracking ID and link to monitor your delivery status.
9. What is your return policy?
We accept returns within 7 days of delivery for unused and unopened products. Some items (customized products, personal care items, etc.) are non-returnable. Please see our Return Policy for full details.
10. What should I do if I receive a damaged or defective item?
Please contact us within 48 hours of delivery with your order ID and photos/videos of the product. We’ll arrange a replacement or refund.
11. Do you offer customized products?
Yes, we provide customized printing and design services (e.g., photo prints, frames, banners, etc.). Contact us for more details.
12. How do I contact customer support?
You can reach us at:
📧 Email: [tsirang@ourstore.tech]
📱 WhatsApp: [17699032]