Cancellation & Return Policy

At Our Store (ourstore.tech), we strive to ensure that you are completely satisfied with your purchase. Please read our cancellation and return policy carefully before placing an order.

1. Order Cancellation

• Before Dispatch:
  You may cancel your order within 12 hours of placing it or before it has been dispatched, whichever is earlier. To request a cancellation, please contact us immediately at (tsirang@ourstore.tech)
• After Dispatch:
  Once your order has been shipped, it cannot be cancelled. However, you may still be eligible for a return or exchange as outlined below.

2. Returns & Exchanges

We accept returns and exchanges under the following conditions:

• The item must be unused, unopened, and in its original packaging.
• The return request must be made within 3 days of delivery.
• Certain items such as customized products, perishable goods, or digital downloads are non-returnable unless they arrive damaged or defective.

Steps to Initiate a Return:

1. Contact us at your support email/ (tsirang@ourstore.tech)with your order ID and reason for return.
2. Our team will review your request and provide return instructions.
3. Ship the item back to us using the address provided. Please ensure it is securely packaged.

3. Damaged or Defective Products

If you receive a damaged or defective product:

• Notify us within 12 hours of delivery with clear photos/videos of the issue.
• We will provide a replacement or full refund after verifying the claim.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days to your original payment method.
• Shipping charges are non-refundable unless the return is due to our error (wrong item/damaged item).

5. Exceptions

• Customized, made-to-order, and clearance items cannot be returned or exchanged.